Know before you book.

The service and the parties

Sky Catalog helps you discover assets, contact listed businesses and book supported spaces, time slots and equipment. The business identified on a listing supplies the asset and related services. Sky Catalog supplies the platform and associated booking, payment-routing and support functions. The seller or issuer shown on each invoice identifies the relevant charge.

Property rental, lease and purchase enquiries are expressions of interest, not completed property transactions. A booking, sale or lease is not created merely by sending an enquiry. These terms do not extend the platform to services that have not been made available.

Accounts and eligibility

You must be at least 18 and have legal capacity to create an account or make a payment. Provide accurate contact details, protect your sign-in credentials and notify support of suspected misuse. You are responsible for requests you authorise through your account; contact support about transactions you did not authorise.

Public listings can be browsed without an account. Guest enquiries are permitted, but an enquiry is not attached to an account merely because its supplied email matches that account. Booking requires a signed-in customer account. Google sign-in, where available, is optional.

Selecting and confirming a booking

• Review the asset, local time zone, date, hours, persons per resource, resource quantity and preference before reserving. The number of resources applies to every chosen hour. Exact assignments appear in the reservation/booking details; assignments may differ between hours.
• A requested variant is allocated only when available. You must explicitly choose an offered alternative; selecting a preference is not permission for an automatic substitution.
• A reservation temporarily holds inventory for up to five minutes. It is not a confirmed booking. A paid booking is confirmed after payment verification; a zero-payable booking requires its confirmation step.
• If a payment is pending, check booking status before paying again. A payment captured after the reservation can no longer be fulfilled is reconciled and a refund is initiated when due. A bank debit alone is not a booking confirmation.
• Keep the booking reference and QR private. QR scans support business verification; scan counts alone do not establish whether a customer attended.

Prices, taxes, equipment and offers

Slot pricing may vary by hour and the number of persons per resource. Slot charges scale with the number of resources. Equipment quantities are chosen separately for the whole booking and follow the displayed purchase or hourly, daily or session rental basis.

Review the itemised price, applicable tax, equipment charges, offers and any separately disclosed Sky Catalog fee before confirmation. The accepted checkout records those amounts and the applicable policies; later configuration changes do not retrospectively alter that booking.

Eligible automatic offers are considered at checkout. A coupon combines with an automatic offer only when both allow stacking; otherwise the applicable better single offer is used. Eligibility, usage limits and availability are checked by the service. Offers cannot be exchanged for cash or used to misrepresent a transaction.

Payments are handled by the configured payment provider through either the business gateway or the platform gateway. Invoices and credit notes are available with booking details and may be emailed. A credit note is an accounting record, not proof that the bank has completed a refund.

Cancellation and refunds

The cancellation policy and exact refundable amount shown for your booking apply, subject to mandatory consumer rights. Policies can vary and older bookings may have different recorded terms. Review the eligible slots and refund preview before submitting a cancellation.

Cancelling a selected hour releases every resource allocated to that hour. A booking can be partially cancelled when other hours remain active. Equipment refund eligibility depends on its recorded billing basis and policy; purchases and session rentals can depend on cancellation of the original first slot rather than a later slot.

A separately disclosed platform fee may be retained on customer-initiated cancellation where the accepted terms provide for it and applicable law permits. Where a business cancellation is processed under the applicable full-refund policy, the selected customer-funded charges and associated platform fee are included. Contact support if the service cannot be supplied or the displayed remedy does not address your statutory rights.

Refunds are initiated to the relevant payment method through the original payment provider. Provider/bank processing time varies; the booking shows the tracked status. Report a missing or incorrect refund with the booking and payment references. Cancellation does not promise an instant bank credit.

Rescheduling

Where enabled, rescheduling is subject to the booking’s notice period, move limit and resource/equipment availability. Moving an hour moves all resources booked for that hour. The original booking stays reserved while you review a temporary replacement hold.

The review shows whether an additional payment or refund is due. A higher price requires successful payment of the difference; an eligible decrease is refunded after confirmation. The recorded offer benefit is carried forward subject to the replacement charge, rather than promising newly advertised offers. If confirmation fails or the replacement expires, the original booking remains in place. Equipment-collection and rental-day restrictions may limit which moves are allowed.

Using listings and facilities responsibly

• Follow reasonable venue safety, capacity, equipment-use and entry rules disclosed by the business. Check accessibility, suitability and any participation restrictions with the asset support contact before booking.
• Do not impersonate others, submit unlawful listings/messages, harass staff, misuse coupons, resell or transfer bookings without permission, interfere with inventory or security, or try to access another person’s records.
• You retain rights in content you submit and permit its use as necessary to deliver the requested service. You must have authority to share that content. Sky Catalog’s branding, software and site design may not be used to imply an unauthorised association.

Support, complaints and disputes

For a venue issue, contact the asset’s published support channel or send an asset support request. Platform support is also available from the footer or by email; reaching out to the business first does not restrict your right to complain to the platform or an appropriate authority. Signed-in customers can report an asset for platform review.

Include a booking reference, the issue and the resolution you seek. Do not send card security codes or passwords. We may coordinate with the relevant business and payment provider to investigate. Statutory grievance and consumer remedies remain available regardless of the in-app workflow.

Availability, restrictions and responsibility

Listings and inventory can change, and technical interruptions can occur. A listed business is responsible for the accuracy of its listing and delivering its services; Sky Catalog remains responsible for its own obligations under applicable law. No wording here excludes rights relating to deficient services, fraud or liability that cannot legally be excluded.

Accounts or listings may be restricted for misuse, security concerns, invalid information or legal requirements. Restrictions do not remove obligations relating to existing bookings, valid refunds or required records. Contact support to request account closure or review of a restriction.

Changes and applicable law

These terms are intended for the current India-based service and are subject to applicable Indian law. Nothing here takes away access to a consumer forum or other court or authority with jurisdiction under applicable law.

Material changes will be identified by a new revision/effective date and communicated where required. New terms do not retroactively replace the price or refund terms already recorded for an existing booking. The privacy policy separately explains how information is handled.

Business billing and your existing booking

A business subscription, debt or manual booking hold can stop new reservations. It does not erase a confirmed booking, its recorded cancellation or rescheduling terms, or the business’s service and refund obligations. Existing payments and refunds remain tied to their original gateway. Contact asset support first and platform support if a business restriction affects your booking.